Privacy Policy
Last Updated: February 03, 2026
1. Introduction
Welcome to Aura Home ("we," "us," "our" or "Aura Home Dubai"). We respect your privacy and are committed
to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our
website aurahomedubai.com or communicate with us
regarding our professional organizing and space management services.
This policy is drafted in accordance with the
UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its applicable
Executive Regulations .
2. Information We Collect
We collect personal data that you voluntarily provide to us when contacting us to inquire about or
receive our services. This includes:
- Personal Identification: Name and surname.
-
Contact Details: Email address, mobile phone number, and social media handles (if
contacting via Instagram).
-
Service Details: Information regarding your property, space management
requirements, and any photos or descriptions you choose to share with us via message to help us
understand your request and estimate the scope of work.
3. How We Collect Your Data
We collect personal data only through direct communication initiated by you, including:
-
Website Contact Form: When you enter your name, email address, and message on our
website. The website itself does not store this information; it is transmitted directly to our email
inbox.
- Direct Email: When you contact us using your own email service.
-
Instant Messaging: When you contact us via WhatsApp or
Instagram Direct Messages (DM).
By contacting us via our website contact form, email, or messaging platforms, you confirm that you have
read this Privacy Policy and consent to the collection and processing of your personal data for the
purpose of responding to your inquiry and providing our services. This consent, together with the steps
necessary to respond to your request and perform a potential service agreement, constitutes the legal
basis for processing your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the
Protection of Personal Data.
You may withdraw your consent at any time by contacting us at
hello@aurahomedubai.com. Withdrawal of
consent will not affect the lawfulness of any processing carried out prior to such withdrawal.
We do not maintain a customer database or structured data storage system. Personal data is retained only
within the context of ongoing communication (such as email correspondence or message history) and only
for as long as necessary to respond to your inquiry, provide our services, or comply with applicable
legal obligations.
Personal data may be processed or stored outside the United Arab Emirates solely as a result of our use
of third-party communication and email service providers. In such cases, data is handled in accordance
with applicable data protection laws and the privacy policies of those providers.
4. Purpose of Processing (How We Use Your Data)
We use your personal data exclusively for the following purposes:
-
Service Delivery: To discuss your space management needs, prepare quotes, and
schedule appointments at your location in Dubai.
-
Communication: To respond to inquiries and messages sent via our website, email, or
messaging applications.
-
Customer Support: To follow up regarding scheduled services or respond to
service-related questions.
5. Third-Party Platforms (WhatsApp & Instagram)
We offer the option to communicate with us via platforms operated by Meta Platforms, Inc. (WhatsApp
and Instagram).
Please note that when you choose to contact us through these platforms:
- We process your personal data only within the scope described in this Privacy Policy.
-
Your data is also subject to the privacy policies and data processing practices of Meta Platforms,
Inc. and its affiliated services.
-
We do not control how these third-party platforms collect, store, or further process your data.
6. Sharing Your Information
We do not sell, rent, or trade your personal data. We share personal data only in the following limited
circumstances:
-
Service Providers: We use third-party services strictly for communication and email
delivery purposes, including EmailJS (for transmitting website contact form
messages) and Zoho Mail (for secure email hosting).
-
Legal Compliance: We may disclose personal data if required to do so under
applicable UAE law or in response to lawful requests from competent authorities.
7. Data Storage and Security
We do not operate servers or databases that store personal data. Information you provide is retained
only within our email accounts and message histories on the communication platforms you choose to use.
We take reasonable measures to secure access to our devices and email accounts.
Important Note: This website is static and does not use a database. Information
submitted via the contact form is transmitted directly to our email inbox and is
not stored on the website or its hosting servers.
8. Your Rights Under UAE Law
In accordance with UAE Federal Decree-Law No. 45 of 2021, you have the following rights regarding your
personal data, subject to applicable legal limitations:
-
Right to Access: To request information about the personal data we process about
you.
-
Right to Rectification: To request correction of inaccurate or incomplete personal
data.
-
Right to Erasure: To request deletion of your personal data when it is no longer
necessary for the purposes for which it was collected.
-
Right to Restrict Processing: To request restriction of processing in certain
circumstances.
-
Right to Data Portability: To request a copy of the personal data you have provided
to us, where applicable.
To exercise any of these rights, please contact us at
hello@aurahomedubai.com.
9. Contact Us
If you have any questions about this Privacy Policy or our handling of personal data, please contact us: